3, 2, 1

It’s not just a countdown anymore. 

It is a formula. 

A formula for excellent communication every time, especially with new customers.

3- Is to use the person’s name at least 3 times in the conversation. There are very few words in the English language that sound sweeter to a person than their name.

 

2- Is to use the word please at least twice. Not as sweet sounding a word for most, but very sweet nonetheless.

 

1- Is to us the words “thank you” at least once

Most of us have our own very scripted conversations with new customers, especially when we do a pre-qualification. With a few minor adjustments to your script you can add the 3-2-1 combination and enhance your communications and your effectiveness immediately.