Obtaining new and repeat business is much easier if you provide first class service. The primary focus of first class service is to view your clients as the most important part of your business. You must strive not only to meet their needs but also to exceed their expectations.

Here are a few rules to follow to deliver first class service...

Put helping people first on your priority list.
Never be satisfied until your client is.
Under promise and over deliver and absolutely keep your promise.
Always follow up.
Be a source of information.
Make it easy to contact you.
Always be patient and understanding.
Ask for feedback and act upon it.