“Communication- 1: an act of transmitting 2: message 3: exchange of information or opinions 4: a means of communicating.”

Communication or more specifically lack of communication is the pitfall of many Loan Officers who are often frustrated with the difficulty of their typical transaction. The most efficient mortgage professionals are those who communicate proactively rather than reactively because it keeps them in control of their day rather than letting the day control them.

Today and tomorrow we will look at a few tips to sharpen your communications skills which will also give you back the gift of previous time.

The first suggestion is to use email whenever communicating with more than two people whenever possible.

Secondly, and I know some of you will disagree, but whenever you need to get a specific communication to only one person, use the telephone and voice mail, not email. Unless you can type faster than you can talk, in which case the people at Guinness Book of World Records would probably be interested in meeting you!