Have you ever encountered a customer so ornery and difficult you felt like telling them to @#$% off? Or a person so grouchy you wish they had called someone else?

We all have. Many times the difficult customer ends up being a huge waste of time because we try to please them, they are never happy, and they go elsewhere or trash your name and complain non-stop.

You have two choice here...

You can politely "fire" them by explaining that you do not think you can help them under the circumstances. The problem with this option is that it is quite often not an option. What if your best Realtor referred this customer? What if they know several of your friends and/or family? What if you really need this transaction to achieve your goals for the month? If so, then it is on to option #2.
Kill them with kindness! The difficult customer is defenseless if you shower them with kindness, compliments and smiles. Avoid argument by maintaining a positive attitude and staying polite no matter how much you dislike the person. Many times the difficult customer can be an excellent referral source if you can keep them happy. Keep in mind that probably everyone they know knows how tough they are and they will be impressed with you before you even meet them just by knowing that you satisfied such a person!