“The greatest remedy for anger is delay.”
Anger tens to rear its ugly head at the spur of the moment (think fistfights) and that same anger, if tempered by time, is usually harmless.
The only way to lose customers and relationships faster than through incompetence is to lose them through anger. Seneca was again right on with this one.
Almost all of our regrettable bouts with anger occur with quick responses that can be avoided if we just take some time to assess the situation and approach it in a calmer fashion.
Within the word "danger" we also find the word "anger." So next time you feel anger coming on, give yourself some time to cool off before making a phone call or sending an email that you will regret later.