STEP UP TO THE PLATE!

Everyone can agree, the first order of business in Loan Origination is making enough of the right contacts in order to make the phone ring.

But getting your phone to ring just means that you made it into the game and now you get a turn at bat. The real fun begins the moment you puck up that phone, which is the most important moment of the most important minutes that you will spend with a prospective customer.

Your production equals your contacts multiplied by your "batting average" so why not make the most of every opportunity?!?

Start by answering the phone with a smile and a clear enthusiastic tone of voice. This alone will improve your batting average considerably. Though they may be thousands of miles away, people can sense your aura over the phone and most people are better at it than you think. So smile, and never forget that your smile shows in your voice!

But what if you're upset about something that moment you just can't smile?

To be continued...