Problems.

We all have them and thankful so do our customers. For without them, there would be no need for Loan officers or Processors. Imagine a world where borrowers could just originate and process their own mortgages, the underwriters would trust everything they see and anyone could obtain any loan they wanted for little or no cost.

Such a world is of course beyond imagination, so thankfully we have gainful employment in the mortgage origination business helping our customers and our Processors solve problems.

The key for Loan Officers is not to run away or procrastinate over the problems that will arise in their files. Problems should first be anticipated if possible and when the unanticipated ones happen, they should be dealt with immediately if not sooner.

When there is a problem, the wrong attitude is "who messed up or who is to blame?" The right attitude is "how do we reasonably fix this for the customer and how do we change the process so it doesn't happen again?"